ITIL-S-Strt - ITIL® Service Strategy

Duration: 4 days

Price: $2,495.00

ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® v3 (version 3) SS (Service Strategy) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Strategy Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Upcoming Classes

To schedule a class, please contact us at 888-825-6273

This course requires that you meet the following prerequisites:

An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.

Course Outline

The logic of value-creation within the context of the ITIL Service Lifecycle

Strategic assets of an organization and their performance potential for serving

Formal definitions of services suitable for planning and execution across the Service Lifecycle

Service valuation, demand modeling, service provisioning and analysis, and business impact analysis

Service Portfolio Management, methods, and processes related to service management and services

High-level strategies for demand management that can be supported by capabilities across the Service Lifecycle

How Service Strategy is driven through and informed by other elements of the Service Lifecycle