ITIL-S-DESIGN - ITILÂ® Service Design
ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITILÂ® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.
The ITILÂ® v3 (version 3) SD (Service Design) course is part of the ITILÂ® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITILÂ® v3 Service Design Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
To schedule a class, please contact us at 888-825-6273
This course requires that you meet the following prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.
Service Design principles and service composition
Activities and techniques within Requirements Engineering
Functional roles analysis and use of the RACI matrix
The types of tools that would benefit Service Design
Activities and techniques associated with Application Management
Designing supporting systems, especially the Service Portfolio
Business Service Management (BSM) and Service Oriented Architecture (SOA) principles