ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITILÂ® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.
The ITILÂ® v3 (version 3) PPO (Planning, Protection & Optimization) course is part of the ITILÂ® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITILÂ® v3 Planning, Protection & Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.