DS-SVC201 - Service Cloud Essentials For Managers

Duration: 2 days

Price: $1,200.00

Salesforce Service Cloud helps support managers establish and maintain solutions for call center CRM and customer self-service. In this interactive course, support managers will gain hands-on experience overseeing the deployment of the Service Cloud to facilitate collaboration among agents and customers, for customer self-service and case deflection, for multichannel support of incoming cases, for case management and case workflow automation, and for support-related analytics and reporting.

Upcoming Classes

To schedule a class, please contact us at 888-825-6273

Course Outline

Service Cloud Overview

Managing the Case Lifecycle from Creation to Closure

Knowledge

Automate Case Management

Agent Productivity Tools

Self-Service Support

Track Your Business with Reporting