DS-ADM261 - Service Cloud Administration
Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.
To schedule a class, please contact us at 888-825-6273
Case Management, Automation, and Entitlements
Multi-Channel Support in the Console for Service
Salesforce Self-Service Communities