DS-ADM261 - Service Cloud Administration

Duration: 2 days

Price: $1,800.00

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.

Upcoming Classes

To schedule a class, please contact us at 888-825-6273

Course Outline

Case Management, Automation, and Entitlements

Salesforce Knowledge

Multi-Channel Support in the Console for Service

Salesforce Self-Service Communities