CTX-CXD-105 - Citrix XenApp and XenDesktop Help Desk Support

Duration: 2 days

Price: $2,000.00

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.

Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Upcoming Classes

To schedule a class, please contact us at 888-825-6273

This course requires that you meet the following prerequisites:

Before taking this course, Citrix recommends that students:

An understanding of server, desktop and application virtualization concepts

Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Outline

Module 1: XenServer Architecture

Module 2: Managing Virtual Machines

Module 3: Installing XenServer

XenServer supplemental packs

Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative

Module 2: Configuring Citrix Receiver and Using Citrix StoreFront

Module 3: Researching Issues with Citrix Studio

Module 4: Printing in a XenApp and XenDesktop Environment

Module 5: Resolving Issues Using Citrix Director