CTX-CXD-105 - Citrix XenApp and XenDesktop Help Desk Support
The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
To schedule a class, please contact us at 888-825-6273
This course requires that you meet the following prerequisites:
Before taking this course, Citrix recommends that students:
An understanding of server, desktop and application virtualization concepts
Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.
Module 1: XenServer Architecture
Module 2: Managing Virtual Machines
Module 3: Installing XenServer
XenServer supplemental packs
Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
Module 3: Researching Issues with Citrix Studio
Module 4: Printing in a XenApp and XenDesktop Environment
Module 5: Resolving Issues Using Citrix Director