CS-UCA - Cisco Unity Connection Administration

Duration: 2 days

Price: $1,995.00

Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.

While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions.

If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3,695.00, giving you a $995.00 discount off the regular pricing for the individual classes.

Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material. Please contact us at studenthelp@skyline-ats.com for additional information.

Upcoming Classes

To schedule a class, please contact us at 888-825-6273

This course requires that you meet the following prerequisites:

Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.

Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks

Basic understanding of Cisco Unified Communications Manager

Course Outline

Introduction to Unity Connection 11.x

Administration Interfaces for Cisco Unity Connection

Connection Users and Contacts

Understanding Call Handlers and Call Flow

Unity Connection Features

Connection Tools and Reports