CS-DUCCE - Deploying Unified Contact Center Enterprise v10.0 (DUCCE)

Duration: 5 days

Price: $3,495.00

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course that helps prepare learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. Students will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 & AUCCE2.

Upcoming Classes

Course Timings: – M–F

This course requires that you meet the following prerequisites:

The knowledge and skills that a learner must have before attending this course are as follows:

Working knowledge of Cisco networking and components such as routers and switches.

Working knowledge of Microsoft software products such as Microsoft Windows Server deployed in an Active Directory environment.

Attendance in AUCCE Part 1 (AUCCE1) or equivalent real world experience is strongly recommended to attend this course.

Course Outline

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations

Module 2: Preparing UCCE for Basic IVR Scripting

Module 3: Preparing UCCE for Basic Agent Functionality

Module 4: Installing and Configuring CCE VXML Solution

Module 5: Installing CCE Outbound Option

Module 6: Supporting CCE

Course Details

This course is part of the following Boot Camps:

CS-CCNA+CCDA - CCENT + CCNA + CCDA Triple Certification Training Boot Camp See Details