Direct from the Microsoft Dynamics Download Center, this guide contains comprehensive information about how to plan, install, and maintain Microsoft Dynamics CRM 4.0.
The Microsoft Dynamics CRM 4.0 Implementation Guide consists of the following documents:
- Planning Guide: This guide gives you the information and tools that help you get your organization ready for Microsoft Dynamics CRM 4.0. It includes two main aspects of planning for a customer relationship management (CRM) system:
- Technical: These topics focus on such areas as the supported topologies, system requirements, and technical considerations to address before you install.
- Implementation methodology: These topics cover the business management, CRM requirements, and project management aspects that are needed when you deploy a CRM system. Additionally, there are several documents included that you can use as tools to plan the implementation of Microsoft Dynamics CRM 4.0. These tools are in the planning tools folder where the Microsoft Dynamics CRM 4.0 Implementation Guide is located.
- Planning Tools: The planning tools are 43 template, project, and worksheet Microsoft Office documents that can be used to help plan your implementation.
- Installing Guide: This guide provides the information that you need to install Microsoft Dynamics CRM 4.0, such as step-by-step instructions for running Setup, command-line installation instructions for silent installations, and guidance about how to remove Microsoft Dynamics CRM 4.0.
- Operating and Maintaining Guide: This guide gives you information about how to back up, restore, and provide data recovery for Microsoft Dynamics CRM 4.0. Additionally, this guide provides troubleshooting steps for known issues.
Supported Operating Systems: Windows Server 2003
Other Requirements: Microsoft Office Word 2003 or later version, or a compatible viewer
Download Here [Microsoft Download Center]
Good Luck!! And as always, feel free to leave comments if you need any further assistance!
Microsoft CRM Consultant
Unitek Microsoft CRM Services