CS-AUCCE2 – Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with “Day 2” support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course.

CS-CVPI – Customer Voice Portal Implementation v8.0 (CVPI)

Unitek Training’s Customer Voice Portal Implementation v8.0 training defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.
The course outline is as follows:
Cisco Unified CVP Technical overview
Cisco Unified CVP Comprehensive
Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
Media File, ECC and Micro Applications
Cisco Unified CVP VXML Solution
VXML Server and Studio
Events, Log Files, and Reporting
Reporting Database and Backup
Failover, Diagnostics, and Troubleshooting

CS-DUIC – Deploying Cisco Unified Intelligence Center v8.0 (DUIC)

Unitek Training’s Deploying Cisco Unified Intelligence Center (DUIC) 8.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

CS-AUCCE1 – Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with “Day 2” support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

CS-DUCCE – Deploying Unified Contact Center Enterprise v10.0 (DUCCE)

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course that helps prepare learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. Students will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 & AUCCE2.

CS-UCCX – Deploying Cisco Unified Contact Center Express v5.0 (UCCX)

Implementing Cisco Data Center Unified Computing (DCUCI) is designed to serve the needs of engineers and technicians who implement Cisco Unified Computing System (UCS) B-Series Blade Servers and Cisco UCS C-Series Rack-Mount Servers.

DCUCI v5.0 guides learners through rack installation and provisioning of server hardware, operating systems, hypervisors, and applications. Much of the content is devoted to management and maintenance. DCUCI v5.0 covers the implementation and operation of Cisco UCS in the data center.